Your Love, Our Answers
We know your canvas is more than just décor, it’s a symbol of your story. Here you’ll find answers to the most common questions, so you can feel confident creating a piece that celebrates your love.
ORDERING PROCESS
How do I place an order?
Simply select your preferred canvas style (single canvas or three-piece collection), upload your couple's photo using our easy upload tool, choose your quote (from our 10 curated options or write your own), and for three-piece canvases, specify the two countries/states. Complete your purchase and we'll handle the rest!
What happens after I place my order?
Within 1-3 business days, we'll create your custom design and send you a preview via email. You can request changes or approve the design. Once approved, we'll send it to production and notify you with tracking information.
Can I make changes after placing my order?
Yes! You can request changes during the design preview stage (1-3 business days after ordering). Once you approve the design and it goes to production, changes are no longer possible.
Do you accept rush orders?
Currently, we follow our standard timeline to ensure the highest quality. However, feel free to contact us if you have a special deadline and we'll see what we can accommodate.
PHOTO REQUIREMENTS & DESIGN
What makes a good photo for my canvas?
Great news - most recent phone photos work perfectly! Here's what creates the best results:
Photo Quality:
- Recent smartphone photos (iPhone 6+, equivalent Android) are ideal
- Minimum: 3000 x 2000 pixels (around 6 megapixels)
- Best results: 4000 x 3000 pixels or higher (12+ megapixels)
- Well-lit photos with good contrast work best
What we need to see:
- Both faces clearly visible and recognizable
- Good lighting (natural light is perfect!)
- Sharp, non-blurry image
What to avoid:
- Screenshots from social media
- Very dark, blurry, or heavily cropped images
- Photos where faces are too small or pixelated
Don't worry about: The background, pose, or setting - we focus on your faces for the heart design. That Instagram-worthy photo you love? It's probably perfect for us!
Following these guidelines ensures your love story looks vibrant and beautiful on canvas.
What file formats do you accept?
We accept JPG and PNG files. Photos taken with modern smartphones work perfectly!
What if my photo isn't perfect quality?
Our design team works with various photo qualities. If your photo won't work well, we'll contact you before creating the design to request an alternative photo.
Can I use an old photo or black & white photo?
Absolutely! We can work with vintage photos, black & white images, or any photo that holds special meaning for you.
How do you place the photo in the heart shape?
Our design team carefully positions your faces within the heart formed by hands, ensuring both partners are clearly visible and beautifully framed.
QUOTES & CUSTOMIZATION
Can I use my own quote instead of your suggestions?
Yes! You can choose from our 10 curated romantic quotes or write your own personal message. For single canvases, we recommend keeping it to 5-8 words for the best visual impact.
Is there a character limit for custom quotes?
For optimal design, we recommend 40-50 characters (6-8 words), shorter quotes generally look better.
Can I have different languages for my quote?
Yes! We can work with quotes in different languages. Please ensure proper spelling and let us know if there are any special characters or accents.
THREE-PIECE CANVAS SPECIFIC
What countries or states can you create artwork for?
We can create stunning artistic representations for any country worldwide or individual states (such as US states, Canadian provinces, etc.). You can also add your specific city underneath each artwork. Just specify your locations and cities during your order.
Can I choose specific cities instead of whole countries?
The artwork represents countries or states/provinces for the most beautiful and recognizable artistic representations, but you can definitely add your specific city name displayed underneath each artwork piece.
What if we're from the same country but different states?
Perfect! We can create artwork representing different US states, Canadian provinces, each with your respective cities shown underneath. This is very popular for couples from different parts of the same country.
PRICING & PAYMENT
What's included in the price?
Your price includes custom design work, high-quality canvas printing, and free shipping to the US, Canada, UK, Australia, New Zealand, and select European countries.
Do you offer payment plans?
We accept all major credit cards and PayPal. Some payment providers offer their own financing options at checkout.
Are there any hidden fees?
No hidden fees! The price you see includes everything except applicable taxes. Free shipping is included for eligible countries.
Do you offer discounts?
We occasionally offer seasonal promotions. Follow us on social media for special offers.
SHIPPING & DELIVERY
How long does shipping take?
After you approve your design preview (1-3 business days), your canvas will be shipped and arrive within 3-5 business days to the US, Canada, UK, Australia, New Zealand, and select European countries.
Which countries do you ship to?
We currently ship to the United States, Canada, United Kingdom, Australia, New Zealand, and select European countries with free shipping included.
How will I track my order?
Once your canvas ships, you'll receive an email with tracking information so you can monitor your package's progress.
What if my package is damaged or lost?
If your canvas arrives damaged or gets lost in shipping, contact us immediately with photos (for damage) or tracking information. We'll work with you to resolve the issue quickly.
QUALITY & MATERIALS
What type of canvas do you use?
We use premium museum-quality canvas with professional-grade inks that resist fading and ensure your artwork looks beautiful for years to come.
Are the canvases ready to hang?
Yes! All canvases come stretched on sturdy wooden frames and are ready to hang immediately upon arrival.
What sizes are available?
Our single canvases come in multiple sizes. Our three-piece collections feature canvases designed to be displayed together as a cohesive set.
How do I care for my canvas?
Your canvas is designed to last. Simply dust occasionally with a soft, dry cloth. Avoid direct sunlight and moisture for the longest lifespan.
RETURNS & SATISFACTION
What's your return policy?
Since each canvas is custom-made for you, we don't accept returns for change of mind. However, if there's an error on our part or quality issue, we'll make it right immediately.
What if I don't like my design preview?
No problem! During the preview stage, you can request changes until you're completely happy with the design. We want you to love your canvas.
What if there's an error in my finished canvas?
If we made an error in your design or there's a quality issue, contact us immediately with photos. We'll create a replacement at no charge.
How do I contact customer service?
You can reach us through our contact form or email. We typically respond within 24 hours and are here to help with any questions or concerns.
GIFT ORDERS
Can I ship directly to someone as a gift?
es! Just enter their address as the shipping address during checkout. The design preview will still come to your email for approval.
Do you include gift receipts?
We don't include pricing information in packages. If you need a special gift note included, mention it in your order notes during checkout.
Can I surprise someone with a canvas of us?
Absolutely! This makes a wonderful surprise gift for anniversaries, birthdays, or special occasions.
What if I'm ordering for someone else's relationship?
You can order for friends or family members. Just make sure you have their permission to use their photo and know their preferences for quotes and countries (if applicable).
TECHNICAL ISSUES
What if the upload tool isn't working?
If you're having trouble uploading your photo, try refreshing the page, using a different browser, or reducing your file size. If problems persist, contact us and we can accept your photo via email.
I made an error in my order details. What do I do?
Contact us immediately with your order number and the correct information. If we haven't started your design yet, we can update the details easily.
Can I reorder the same design later?
Yes! We keep your design files for one year, so you can reorder the same canvas or order additional sizes. Just reference your original order number.